TERMS OF USE

Tourkeystay website and the Products made available on this website are offered to you conditional upon your acceptance without modification of any/all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this website in any manner, you agree to be bound by the agreement and confirm that you have read and understood its terms. Please read the agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. In all booking arrangements, the person making the booking shall be deemed to have accepted this agreement on behalf of the persons named in the booking. All our terms and conditions are written to protect the guests' rights and our company at the same time.

BOOKINGS & PAYMENTS:

Terms&Conditions:

Reservations made through Tourkeystay Tours constitute full knowledge and acceptance of all terms and conditions on issue of deposit or payment received by Tourkeystay Tours towards a confirmed travel package, tour, rental or service.

Voucher:

After payment, Tourkeystay Tours will send a confirmation / voucher by email. This voucher needs to be printed and presented as proof of purchase to the service provider if needed anytime.

Correct spelling:

Tour participants are responsible for correctly spelling their names on the booking form. Names need to be written in the correct space on the form. Tourkeystay Tours is not responsible for confusions created by mistakes in spelling or personal data. Flight tickets will be arranged according to information on the booking form.

Tour participants are responsible for inserting the correct tour date and their correct birth date using the format Day/Month/Year.

Payment schedule:

The services you select and put in the cart are fully charged. Credit cards accepted are VISA and MASTERCARD.

Cancellation, refund and procedure to cancel a booking:

All requests for modifications/amendments/cancellations must be sent by email to Tourkeystay Tours. Tourkeystay Tours cannot be held responsible for any problem that may occur if you do not receive or read carefully your confirmation/voucher. In case you have not received your voucher, you must notify Tourkeystay Tours.

Modifications:

If the guest wants to change the confirmed travel package, tour, rental or service dates, they may be subject to additional fees for new flight tickets, cancelled tours, rearrangements etc.

Flight alterations:

Tourkeystay Tours is not reponsible in the case of cancellations, delays or changes to flights made by airline companies. However we will assist tour participants to catch the tours as soon as possible. Extra charges may be applied.

Luggage:

The luggage allowance is 15 kilos carry on and 8 kilos cabin for domestic flights and 30 kilos carry on and 8 kilos cabin for International flights per person. Guests with extra luggage might be subjected to pay additional fees by the airline company. If you want to leave any luggage behind and pick up after returning, we can store them free of charge.

Only one hand bag per person is accepted in daily tour coaches. Other restrictions may apply.

Surprise pricing:

If flight tickets become extremely expensive due to last minute bookings, religious festivals, school holidays etc., Tourkeystay Tours may need to charge the guest an extra fee but will inform the guest before doing so.

Meeting arrangements:

If any activity is missed because the guest is delayed or does not make themselves known to our staff at the meeting point, it is the guest's responsibility to call the number shown on the voucher information sheet before making other arrangements or paying any additional monies to redress the issue (eg taxi fares).

Natural disasters:

If any activity is cancelled because of a natural problem/disaster (eg balloon flights or cruises due to weather conditions), guests will be fully refunded including service fees.

Check in/out times:

Guests are expected to comply with check-in/check out times of the hotel during their stay. Please inform us if you require an early check-in or late check out. We will make a request on your behalf but extra charges may apply.

Visas and Documentation:

Each guest must have a valid passport/ID card with at least 6 months' minimum validity without limitation before it expires. The traveller is responsible for obtaining information about entry requirements and visas for destinations. No refund will be granted in case of lack or loss of ID.

Personal Travel Insurance:

Tourkeystay Tours provides only travel insurance which covers accidents or incidents during your stay in holiday destinationsapapa. Guests are advised to obtain their own travel insurance for health or baggage loss.

Tips and Taxes:

Tips to guides, drivers, hotel staff etc. are not included in package costs and are at your own discretion. Additional taxes, security charges or any other fees collected by governments, airports, airlines and other entities are not included unless specifically listed as included features.

Not Included in the price:

The following is a list of major items not included in the rates:

Complaints:

In the unlikely event that you were not satisfied with your reservation, you may file a complaint within 1 month from date of service. Please send your complaint in writing  by email and it will be investigated. Complaints received after the deadline will not be investigated and will not be eligible to a refund.

Tourkeystay Tours will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of Tourkeystay Tours.

All tours, packages, products, accommodations canceled without due notice are subjected to a cancellation fee according to the following scale:

General Information & policies about all products;

About Package Tours:

About Tours:

About Accommodations:

About Services:

1 - Airport Transfers:

2 – Car Rental:

3 – Bus Tickets:

4 – Yacht Charter:

About Special Events: